Open Tickets
24
7 need attention
Expiring ≤30 days
5
Certs · licenses · domains
Assets Online
301/318
5 offline
Patch Compliance
87%
↑3% this week
Clients
Manage →
AC
Acme Corp
Enterprise · London
5
tickets
84
assets
£8.2k
MRR
TN
TechNova LLC
Professional · Manchester
3
tickets
62
assets
£5.4k
MRR
BF
BlueSky Finance
Enterprise · Edinburgh
8
tickets
113
assets
£12.8k
MRR
GL
Greenleaf Co
Starter · Bristol
2
tickets
29
assets
£1.8k
MRR
Needs Attention
All tickets →| Client | Item | Type | Due / SLA | |
|---|---|---|---|---|
| ⚠️ | TechNova | mail.technova.com SSL certificate expiring — auto-renew OFF | Cert | 7 days |
| 🎫 | Acme | Server unreachable after Windows update | Ticket | 2h SLA |
| 🎫 | Acme | Backup job failing nightly — Veeam | Ticket | SLA Breach |
| ⚠️ | Acme | Veeam Backup Enterprise license renewal | License | 16 days |
AC
Acme Corp
Enterprise · London · Since Jan 2021
5 open tickets
84 assets
3 contacts
£8.2k MRR
Assigned techs:
Alex J.
Sam R.
TN
TechNova LLC
Professional · Manchester · Since Mar 2022
3 open tickets
62 assets
2 contacts
£5.4k MRR
Assigned techs:
Kim L.
BF
BlueSky Finance
Enterprise · Edinburgh · Since Aug 2020
8 open tickets
113 assets
5 contacts
£12.8k MRR
Assigned techs:
Alex J.
Kim L.
GL
Greenleaf Co
Starter · Bristol · Since Nov 2024
2 open tickets
29 assets
1 contact
£1.8k MRR
Assigned techs:
Sam R.
Full access · All clients · No restrictions
Last login: Today 08:32
Assigned: Acme Corp, Greenleaf Co
✓ Tickets
✓ Assets
✓ Projects
✗ Billing
✗ Add Clients
Assigned: TechNova LLC, BlueSky Finance
✓ Tickets
✓ Assets
✓ Projects
✓ Docs (view)
✗ Billing
Connection Status
Connected
Organisations
4
Endpoints
247
Critical Patches
14
CVEs Found
6
Organisation → Client Mapping
Action1 OrgClient
Acme-Corp-Prod
→
TechNova-Main
→
BlueSky-Finance
→
Greenleaf-Prod
→
Sync Log
[14:31:02] ✓ Acme-Corp-Prod: 84 endpoints fetched — 3 updated (computers only)
[14:31:01] ✓ TechNova-Main: 62 endpoints fetched — 1 updated
[14:30:58] ⚠ SRV-ACME-02: 3 critical patches — KB5034763, KB5034232, KB5032008
[14:30:57] ⚠ WKS-NOVA-014: 2 high-severity patches pending
[14:30:55] → BlueSky-Finance: syncing 101 endpoints…
[14:25:01] ✓ Full sync completed in 3.2s
[13:55:12] ✗ Greenleaf-Prod: API key not configured — skipped
| # | Client | Subject | Assignee | Priority | Status | SLA | Updated |
|---|---|---|---|---|---|---|---|
| 2041 | Acme | Server unreachable after Windows update | Alex J. | Critical | Open | 2h | 2m |
| 2040 | TechNova | Email sync broken on mobile | Sam R. | Medium | In Progress | 6h | 18m |
| 2039 | BlueSky | VPN dropping every 30 mins | Kim L. | High | Open | 4h | 1h |
| 2038 | Greenleaf | M365 setup — new user | Alex J. | Low | In Progress | 18h | 3h |
| 2036 | Acme | Backup job failing nightly | Sam R. | High | Open | Breach | 2d |
Total Computers
247
Via Action1
Online
231
93% uptime
Critical Patches
14
Needs immediate action
Last Sync
4 min
Auto every 15 min
| Client | Name | Type | Make / Model | OS | IP | CPU | RAM | Status | Patches | CVEs |
|---|---|---|---|---|---|---|---|---|---|---|
| Acme | SRV-ACME-01 | 🖥 Server | Dell R740 | WS 2022 | 10.10.1.10 | 34% | 78% | Online | ✓ Patched | — |
| Acme | SRV-ACME-02 | 🖥 Server | HP DL380 | WS 2019 | 10.10.1.11 | 94% | 81% | Warning | 3 Critical | 2 CVEs |
| TechNova | WKS-NOVA-014 | 💻 Workstation | Dell OptiPlex 7090 | Win 11 Pro | 10.20.2.45 | 12% | 41% | Online | 2 High | — |
| BlueSky | LPT-BLUE-027 | 🖱 Laptop | MacBook Pro M3 | macOS 14.4 | 172.16.0.34 | 8% | 35% | Online | ✓ Patched | — |
| Greenleaf | WKS-GL-003 | 💻 Workstation | HP EliteDesk 800 | Win 10 Pro | 192.168.0.22 | — | — | Offline | Unknown | — |
Active
6
On Track
4
At Risk
1
Overdue
1
Not Started 2
GL — Network Audit
Greenleaf · Due Apr 15
Greenleaf
In Progress 3
Acme — Server Migration
Due Apr 2
68% · 14/20 tasks
NOVA — VLAN Segmentation
OVERDUE · Mar 5
Testing 1
Acme — AD Restructure
UAT in progress
Done 18
BlueSky — Firewall Upgrade
✓ Completed Mar 1
March 2026
● Tickets/SLA
● On-site
● Expiry alerts
● Project milestones
Mon
Tue
Wed
Thu
Fri
Sat
Sun
24
25
26
27
28
1
2
3
4
5
6
7
On-site: Acme HQ
8
9
10
BlueSky M365 review
11
12
13
On-site: Acme
SSL: mail.technova
14
15
16
17
18
19
20
SSL expires: mail.tech
21
22
23
VLAN project deadline
24
25
26
27
28
29
Veeam license expiry
30
31
1
2
Server migration DL
3
4
5
| Client | Domain / Host | Type | Expiry | Days | TLS | HSTS | DNSSEC | Auto-Renew | Status |
|---|---|---|---|---|---|---|---|---|---|
| TechNova | mail.technova.com | SSL | Mar 20 | 7 | TLS 1.3 | ✓ | — | OFF | Critical |
| Acme | acmecorp.co.uk | Domain | Apr 3 | 21 | TLS 1.3 | ✓ | ✓ | ON | Warning |
| BlueSky | vpn.bluesky.net | SSL | May 14 | 62 | TLS 1.3 | ✓ | ✓ | ON | OK |
| Greenleaf | greenleafco.com | SSL | Nov 12 | 244 | TLS 1.2 | — | — | ON | TLS upgrade |
| Client | Name | CIDR | VLAN | Gateway | Site | Type | Utilisation |
|---|---|---|---|---|---|---|---|
| Acme | ACME-LAN-HQ | 10.10.1.0/24 | 10 | 10.10.1.1 | London HQ | LAN | 152/254 |
| TechNova | NOVA-OFFICE | 10.20.2.0/24 | 20 | 10.20.2.1 | Manchester | LAN | 70/254 |
| BlueSky | BLUE-SECURE | 172.16.0.0/20 | 50 | 172.16.0.1 | Edinburgh DC | Restricted | 580/4094 |
RACK-ACME-01 · London HQ
Acme · 7/42U1U
Patch Panel 24-port CAT6
2U
Cisco Catalyst 2960 · SW-ACME-01
3–4U
Dell PowerEdge R740 · SRV-ACME-01 (2U)
5–6U
HP ProLiant DL380 · SRV-ACME-02 ⚠ High CPU (2U)
7U
APC Smart-UPS 3000VA
RACK-BLUE-01 · Edinburgh DC
BlueSky · 7/24U1U
Netgate 6100 · FW-BLUE-01
2U
Cisco Catalyst 2960 48p
3–4U
Dell PowerEdge R640 · SRV-BLUE-01 (2U)
5–6U
Dell PowerEdge R640 · SRV-BLUE-02 (2U)
7U
APC Smart-UPS 1500VA
| Client | Service | Category | Provider | Importance | Backup Strategy | Status |
|---|---|---|---|---|---|---|
| Acme | Internet Leased Line | Connectivity | BT Openreach | High | 4G LTE failover | Active |
| Acme | M365 Business Premium | Cloud | Microsoft | High | Veeam M365 Backup | Active |
| TechNova | Hosted VoIP 3CX | Telephony | 3CX / Gradwell | Medium | — | Active |
| BlueSky | Azure Virtual Desktop | Cloud | Microsoft Azure | High | Azure Backup | Active |
| Client | Product | Vendor | Seats | Utilisation | Expires | Cost/mo | Status |
|---|---|---|---|---|---|---|---|
| Acme | M365 Business Premium | Microsoft | 43/45 | 96% | Dec 2026 | £630 | Active |
| Acme | Veeam Backup Ent. | Veeam | 8/10 | 80% | Mar 29, 2026 | £480 | Expiring |
| BlueSky | Adobe Creative Cloud | Adobe | 25/25 | 100% | Apr 10, 2026 | £1,250 | Expiring |
| Client | Document | Type | Date | Amount | Status | Client Visible | |
|---|---|---|---|---|---|---|---|
| BlueSky | INV-0196 — Mar 2026 | Invoice | Mar 1 | £12,800 | Pending | Yes | |
| Acme | INV-0195 — Mar 2026 | Invoice | Mar 1 | £8,200 | Paid | Yes | |
| BlueSky | Network Diagram — internal | Diagram | Feb 12 | — | Published | Internal only |
AC
Acme Corp
Enterprise Plan · Account manager: Alex Johnson · [email protected]
Managed by
Elevate Cloud Technologies
Open Tickets
5
2 need your input
Active Projects
2
Managed Assets
84
Domain Renewing
21d
acmecorp.co.uk
Open Tickets
CriticalServer unreachable after update2h
HighBackup job failing nightlyBreach
LowM365 setup — new user18h
Recent Documents
All →InvoiceINV-0195 — Mar 2026 · £8,200↓
ContractMSA 2024↓
ReportQ4 2025 Health Report↓
| # | Subject | Raised by | Priority | Status | Latest Update | Opened |
|---|---|---|---|---|---|---|
| 2041 | Server unreachable after Windows update | J. Smith | Critical | Open | Working on rollback | 2m |
| 2036 | Backup job failing nightly | T. Brown | High | Open | Investigating logs | 2d |
| 2038 | M365 setup — Sarah K. | H. Patel | Low | In Progress | Licences assigned | 3h |
| Project | Description | Progress | Due | Status |
|---|---|---|---|---|
| Server Migration | Migrate primary DC to new hardware, AD restructure | 68% | Apr 2 | In Progress |
| AD Restructure & GPO | OU redesign, GPO policies, RBAC clean-up | 95% | Mar 20 | UAT |
| Name | Type | Model | OS | Status | Warranty |
|---|---|---|---|---|---|
| SRV-ACME-01 | 🖥 Server | Dell R740 | WS 2022 | Online | Dec 2027 |
| SRV-ACME-02 | 🖥 Server | HP DL380 | WS 2019 | Warning | Mar 2026 |
| Document | Type | Date | Amount | Status | Download |
|---|---|---|---|---|---|
| INV-0195 — Mar 2026 | Invoice | Mar 1, 2026 | £8,200 | Paid | |
| MSA 2024 | Contract | Jan 2024 | — | Active |
TK-2041
Title
Description
After applying KB5034763 on Tuesday night, the primary domain controller became unreachable. RDP and ping both failing. Physical access confirms server is on with no BSOD visible.
Details
Assigned to
Alex Johnson
SLA deadline
2h remaining
Related asset
SRV-ACME-01
Time logged
1h 20min
Action1 patches
3 critical
CVEs
2 detected
Attachments
📄event_viewer_log.txt↓
+ Upload file or drag & drop
Activity
Alex J. — Attempting rollback of KB5034763
15m
Action1 — 3 critical patches on SRV-ACME-01
1h
Ticket opened by J. Smith
2h